Monday 12 February 2007

Bit of a rant

Grrrrrr...I've never had any hassle off DLA before in all the years i have been dealing with them, which is 14 years now...What a flaming pilaver with them just now though...Oh and they don't let you know what's going on you only find by phoning them...Poor bloke in Edinburgh got a bit fo verbal off me this morning...Right i said the other week they had *lost* G's renewal form...Well i did fill in the form the bloke sent me and sent it back the other week...That was fun LOL...Like how am i supposed to know what post box i posted something in back in aug/sept or remember if i posted anything else at same time and they arrived FFS...Anyways on fri i got a letter from the DSS asking me to come in this friday to be made G's appointee...Fine no problem...On sat a letter arrived from the DLA people to say they still hadn't made a decision...So why do i get made appointee when they ain't made a decision...Good question so i phoned them this morning...Now the main office is in Blackpool and that is the number you get to phone LOL...Well the woman i spoke to in Blackpool today told me the biggest load of bull going...I actually had something else i needed to ask anyways...Addy for sending back form to say i wish to be M's appointee cos i can't find the prepaid envelope...I did mention might be easier to just get both done at same time but she wasn't for having any of that LOL...She said i may not need to be seen by DSS as they base it on individual cases...Hmmm pile of crap i thought to myself but said nowt...Anyways about G's she said she was looking on her screen at his case and a decision was going to be made within next 3 days...Great i thought but give me Edinburgh phone number or pass me through to them please...So she gave me the number...So hangs up and goes to phone Edinburgh see if i can get nice blokey again <ggg> Found a message on phone asking if i can phone DSS to change my appointment time for fri...Fine will phone her back after phoned Edinburgh...Ain't life lovely LOLOLOL...So got someone called Andrew who passed me through to another Andrew...2nd one was nice blokey from the other week :o) So the letter from sat was one the computer system churns out as matter of course after X amount of weeks...What a waste of money...And no they will not be making a decision in next 3 days...His case is ON HOLD...The computer screen says it's ON HOLD...The woman from Blackpool was telling porky pies...It's on HOLD because they are waiting for ME to be made his appointee...THEN they will make the decision...I started to get narky at this point...I said why does it take so long to get a letter ackowledging they have received the application in the first place...Why didn't they send a letter saying it was ON HOLD until i am made his appointee...It doesn't take that long to read a flaming form FFS...Told him that this is first time in 14 years that they have been so incompetent and taken so long...IF they award him DLA again and at same rate they are owe him a lot of money...Even if it's not backdated to beg oct...He was nice and did admit it's ridiculous that they take so long to read applications...He's not an assessor so out of his hands which is fair enough i suppose, just he's the poor sod getting the flak off me...They have gathered together his current application, my form about his application being *lost*, *mislaid* whatever, and the info about his previous awards...All they need now is the appointee stuff...He said it could take several weeks after that...Guess who saw red at that point <G> That's when i said look someone already mislaid his form somewhere, i don't care if it was you lot of the post office it was mislaid/lost...The longer this takes the more incompetent you will look...I appreciate the rates he gets may change but there is no way he can't not get DLA at all...He's put down that as soon as they get the appointee stuff it will be treated as URGENT <G> As i pointed out if they backdate to beg oct and he gets same rate as before then as off just now they are due him £930+ a weeks worth...He was nice i'll give him that...And i said i have form to send back about becoming appointee for my other son who has a life award and is 16 in May...The woman in Blackpool said i wouldn't necessarily have to go to DSS to be approved...He said everyone has to regardless of what level of award and for how long...I said well that's what i thought and the woman in Blackpool is incompetent...He sighed and said yes she's told you a pile of rubbish...So then after speaking to him i phoned the woman at DSS...Up here they dodn't do home visit they ask that you go into the office...If the person you're being made appointee for can't make it then you need a GP letter...I explained to the DSS woman all i had on phone and she sighed and said sounds about right...She's supposed to send the info to Blackpool who then pass it on to the area office BUT because this is urgent and Edinburgh are waiting for this bit only she's going to send to BOTH offices :o) She said a letter from school would do but am getting one from GP...Don't want MrsP aka hitler having anything to do with this LOL...Basically G doesn't WANT to take care of his own affairs...He's having enough problems coping with his EMA money without adding more on top...At some point in the future then yes he will be fine about being in charge of it all but not quite yet...And instead of changing my appointment to earlier on the fri it's now tomorrow afternoon :o) I went to docs to order up a letter and it might be ready by tomorrow lunchtime but it depends if GP can get it signed in time...No probs as defo ready for wed and i can hand it in to the woman at the DSS then...So highlight of my birthday will be sitting in the DSS ROFL

We didn't make it down to Edinburgh on sat as the weather was not good between Dundee and the Forth bridge so didn't risk it...So peeved as i desperately want to see K...G is back at school now as he's finished his prelims...No results back yet but hey today was first day back LOL...M is watching celeb version of supermarket sweep just now LOL...Must say i did like it when it used to be on years ago...Still not got the bill for the car LOL...Least it's not bouncing anymore :o) And i've not being up to anything interesting hence no entries...Oh the builders are finally coming on the 21st to do the bathroom HURRAH...And the flooring lot are gonna phone on the 22nd to see if they are finished so they can put the flooring down they have been storing all this time LOL...If Gs DLA is backdated to oct then gonna get new flooring for the hall and new beds for the boys...Then rest can be used for other stuff like clothes for them both...Horrible very rainy day here, we didn't have much snow last week as such...Prefer snow to rain though...Excuse the rant but needed to get it off my chest

Toodle pip tc

7 comments:

Anonymous said...

You rant away m'dear!
DLA is a pain in the bot, I'll have my dealings with them later this year, am not looking forward to filling out those forms again!!
Sara   x

Anonymous said...

good grief!!! Poor you!

Anonymous said...

I hope this gets sorted out soon for you.  Hugs.  Terry x

Anonymous said...

I know how you feel, wanna share my valium lol. Any branch of the DSS with the emphasis on the SS are a complete bunch of barclays bankers. Reminds me of the trouble i had with Income support and Incapacity. oh my and DLA coming up soon, how are you supposed to know how long it takes for someone to use a toilet and how often anyway. Wish you luck.
Love
Debbie

Anonymous said...

Caff sounds like you are banging your head against a brick wall ~ as you said what a load of Palaver ~ you deserve to have a rant after all of this ~ glad they are about to start on your bathroom ~ Ally x

Anonymous said...

What a nightmare Caff, it must all be driving you mad.  Why do these things have to be made more complicated than they need be...no wonder you gave that bloke an ear bashing!

Sandra xxxx


Anonymous said...

Jeez I don't blame you for ranting at the nice blokey!!  Why can't they just have one office that deals with everything then it wouldn't be so confusing.  We have to deal with Blackpool in my job and I completely understand everything you've said in this entry and I sympathise with you xx

Jenny

http://journals.aol.co.uk/jmoqueen/MyLife